Terms of business

Digital materials

Access and delivery

Digital materials are delivered via a third-party platform (Patreon) and are accessible either through a recurring monthly subscription or via one-time purchase. All materials are provided on an "as is" and "as available" basis. The Tutor makes no guarantee that any specific content will remain available indefinitely or that access will be uninterrupted. 

Content rotation and expiration policy

The Tutor operates a discretionary content rotation policy. Subscription-based materials are subject to an expiration date, upon which they are retired from the active subscription feed and may be moved to the Patreon shop.

• Shop collections: retired content may be curated into permanent collections available for individual purchase. These one-off purchases are separate from, and independent of, the monthly subscription.

• Pricing: monthly subscription fees are non-transferable and do not constitute credit towards the purchase price of permanent collections.

• Student responsibility: it is the Student’s sole responsibility to monitor the following for updates regarding access and retirement dates:

  • the specific tier descriptions on the Patreon joining page;

  • announcements and "Last call" notices published within the Patreon channel.

Intellectual property and limited licence

All Digital materials provided are the exclusive intellectual property of Med Engl with OK.

• Grant of licence: Students are granted a limited, non-exclusive, non-transferable licence for individual, non-commercial educational use only.

• Prohibited actions: The Student shall not redistribute, republish, resell, or share paywalled content with non-subscribers or third parties. Any breach of this clause may result in immediate termination of access without refund and potential legal action.

Third-party terms

All digital transactions and content hosting are managed by Patreon. By purchasing Digital materials, the Student agrees to comply with Patreon’s Terms of use and Privacy policy. Med Engl with OK shall not be held liable for platform-wide technical failures, payment processing disputes or account restrictions imposed by the third-party platform. 

Online coaching

Scope of services 

These Terms of business apply to all online coaching services provided by Med Engl with OK, including but not limited to:  

• short, intensive training programmes such as crash courses and workshops designed to address specific goals

• individual one‑to‑one coaching with personalised feedback and guidance where appropriate

• group practice Sessions in thematic areas (e.g., speaking clubs) delivered according to a set syllabus or shared learning objectives

• specialised coaching in areas such as OET preparation, Academic Medical English and Business English for medicine

• diagnostic Sessions (e.g., writing or speaking) providing targeted feedback on performance.

A complimentary 30‑minute pre‑teaching assessment may be offered to new Students to identify learning needs and goals. 

Booking & scheduling 

All Sessions must be booked in advance. The Tutor will provide the Zoom link (or agreed platform link) prior to each Session. 

For individual Sessions, the time is agreed between the Student and Tutor and confirmed in writing (via email or the agreed messaging platform).

For group Sessions, booking a place is required in advance and confirmation will be provided in writing. Places are offered on a first‑come, first‑served basis.

Group Sessions follow a fixed timetable and syllabus; they cannot be individually rescheduled.

The free 30‑minute assessment is subject to availability and must also be scheduled in advance.

Payment

Payment is required in full prior to the commencement of any Session or Package. The pre‑teaching assessment is provided once, free of charge, and does not form part of a paid Package. 

Accepted payment methods: bank transfer or other agreed online payment systems.

Package fees are payable upfront and must be used within six (6) months of purchase.

Cancellation & rescheduling 

To cancel or reschedule an individual one‑to‑one Session, Students must provide at least 24 hours’ written notice (by email or the agreed messaging platform). Sessions cancelled with less than 24 hours’ notice will be charged in full.

Group Sessions follow a fixed schedule; they cannot be rescheduled or refunded if missed. 

If the Tutor cancels a Session, the Student will be offered a rescheduled Session without charge. 

Late arrivals 

Students are expected to join Sessions promptly at the agreed time.

For individual Sessions, the Tutor will wait up to 15 minutes for late arrivals. If the Student does not attend within this period, the Session will be deemed cancelled and charged in full.

Sessions will not be extended to compensate for late arrivals.

For group Sessions, the Tutor will begin at the scheduled time, regardless of late arrivals. Students who join late will not receive additional time or a refund, and the session will continue as planned.

Refunds

Refunds are not available for completed Sessions.

For individual one‑to‑one Sessions, refunds are not issued for missed or late‑cancelled appointments.

Package refunds are only considered in exceptional circumstances and remain at the Tutor’s discretion. Any Sessions already used within a Package will be deducted from the refund calculation.

For group Sessions, refunds are not available if a Student misses part or all of the scheduled programme, as these follow a fixed timetable and syllabus.

Student responsibilities 

Students are expected to: 

• attend Sessions on time and prepared

• complete any assigned homework or practice tasks before the next Session 

• communicate respectfully and professionally with the Tutor and other participants at all times. 

Students engaging in Academic or Business English individual coaching are responsible for providing relevant materials (e.g., drafts, reports, slides) in advance when requested.

For group Sessions (e.g., speaking clubs), Students are expected to contribute constructively and respect other participants.

Students are responsible for ensuring they have access to Zoom (or another agreed meeting platform) and a stable internet connection for all Sessions.

Tutor responsibilities 

The Tutor will:

• provide professional and high‑quality coaching in Medical English and related areas

• deliver Sessions in line with the agreed syllabus, course structure or learning objectives

• offer constructive feedback and guidance to support student progress

• maintain a supportive and inclusive environment in all group Sessions.

Confidentiality & data protection 

All personal information you share with Med Engl with OK for tutoring purposes will be treated as strictly confidential and used only to deliver and improve your lessons.

Any notes, summaries or homework created during our lessons belong to you and will never be shared with third parties without your written permission.

To help you review what was said and receive more accurate feedback and homework, the Tutor may offer to record our 1:1 lessons using automated transcription and recording tools. Such recording will only take place with your explicit consent, which you can give or refuse at any time (usually asked at the start of the first recorded lesson or in advance by email).

If you agree, you will receive a private link to the full recording and searchable transcript shortly after the lesson for your personal use only.

Recordings are never shared with anyone else and will be permanently deleted upon your request or when our tutoring engagement ends.

You may withdraw consent at any time without affecting the quality or continuation of lessons.

Full details of how your personal data is collected, stored, and protected are set out in our Privacy policy., which we encourage you to read.

Limitation of liability 

These services provided by the Tutor are designed for qualified health professionals who wish to improve their English language and communication skills. The Tutor does not provide medical advice, diagnosis or treatment.

Sessions may involve discussion of case examples or other professional materials relevant to healthcare practice. All such content is provided solely for educational and language‑development purposes. 

Any examples or materials used during Sessions are illustrative only. Students remain fully responsible for their own clinical decisions and compliance with professional, ethical and legal standards. 

Coaching provided by the Tutor is intended to support professional development and exam preparation. However, no specific outcomes (e.g., exam scores, publication acceptance) are guaranteed. 

The Tutor is not liable for technical issues on the student’s side (e.g., internet failure, device malfunction).

By making payment for a Session, Package or Digital materials, the Student acknowledges that they have read, understood and agreed to these Terms of business.